Cyclone Alfred Update - Our power and internet is back on!! We are currently working to process orders as swiftly as possible and anticipate being fully caught up by Wednesday, March 19th. We appreciate your understanding and patience during this time.

Shipping Charges and Conditions

Orders are dispatched on a Monday, Wednesday and Friday each week, our cut off time is 12pm... any orders received after 12pm will be sent out on our next shipping day.
Please note, we do not see order messages until your order is processed... If you need anything sending urgently outside of our shipping days please drop us an email and we will try to make arrangements for you.

We currently offer shipping to Australia and New Zealand. If you are located outside these regions and wish to place an order, please contact us via email, and we will assist you in making the necessary arrangements.

All orders are dispatched using Australia Post, with standard delivery costing $9.95 across Australia. The shipping fees for express parcels and international orders are determined by location and weight, and calculated during the checkout process.

Express Charges

Air Mail Standard (with tracking)

Express post is limited to orders weighing up to 3kg and may not be applicable for certain bulky items. Additionally, next day delivery may not be available in some rural locations.

We use Australia Posts eParcel service and can deliver to your home address, work or Po Box.
After your order has been shipped you will receive an email from Aus Post with tracking details. All deliveries within Australia will require a signature; you may need to collect your order from your local post office if you are out when Aus Post attempt to deliver. If you would like us to leave your parcel, please add a note to your order or use the link on your email from Aus Post to request Authority to leave. Please note all deliveries made to a business address will require a signature.

Standard Post delivery times
QLD:
Metro - up to 2 business days
Country - up to 5 business days

Other States:
Metro - up to 3-6 business days, depending on destination points
Country - Please ask at your local Post Office

Express Post delivery times
Covers 80% of Australian business addresses, private addresses and Post Office Boxes.
Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

If your item is for an address outside the Express Post network, Aus Post use the fastest possible transport links.

For more information please check Aus Post website All items are shipped from QLD 4221

Please ensure the details you provide are correct, we incur a charge of $10.00 for un-deliverable items returned to us via AusPost, unfortunately this cost will have to be passed on to our customers.

Returns Policy

Please use the information available on our site to choose products carefully, if you need more information on any of our products please contact us and we will be more than happy to answer any questions you may have.   All products are checked before dispatch and packed appropriately any goods lost or damaged in transit are the responsibility of Aus post.

Please contact us by email or phone before returning any products.

Faulty goods or items significantly different to their picture or description will be exchanged or a credit will be raised for the cost of goods and postage back.

If you wish to return an item for any other reason, please contact us within 7 days.  All returned goods must have the purchase receipt, all original tags and packaging intact, be unused and unwashed and in a condition fit for resale. No refund will be given for the postage of sending the item back to us.

We do not charge any restocking fee’s

If you return a product, and the shipping cost of your order exceeded the amount you were charged, you will receive a refund for the product's value, adjusted for the difference in actual shipping costs.